Routledge Handbook Of Language In The Workplace, The

Description: The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.

Review: "This handbook provides a superb overview of the field of language and communication in the workplace. Written in a highly accessible style, its five main sections offer a comprehensive picture of this multifaceted field, with each of the section chapters explaining historical background as well as current research and developments. I'll definitely be referring to it regularly. Very highly recommended!" Helen Spencer-Oatey, University of Warwick, UK

Contents: Preface Meredith Marra and Jo Angouri Acknowledgements Introduction Bernadette Vine Section I: Theoretical and Methodological Approaches 1 Interactional Sociolinguistics Cynthia Gordon and Joshua Kraut 2 Conversation Analysis Merran Toerien 3 Critical Discourse Studies Veronika Koller 4 Linguistic Ethnography Nick Wilson 5 Corpus Linguistics Michael Handford 6 (Im)politeness Theory Michael Haugh and Yasuhisa Watanabe 7 Rapport Management Jeannie Fletcher 8 Social Constructionism Mariana Lazzaro-Salazar 9 Communities of Practice Brian W. King 10 Genre Theory Kieran A. File Section II: Different Workplace Settings 11 Corporate Settings Dorien Van De Mieroop and Jonathan Clifton 12 Language in Blue-Collar Workplaces Dorte Lonsmann and Kamilla Kraft 13 Language in Legal Settings Bronwen Innes 14 Service Encounters J. Cesar Felix-Brasdefer 15 Call Centre Discourse Jon S. Y. Hui 16 Genetic Counselling Olga Zayts Section III: Key Areas of Workplace Talk 17 Directives in Workplace Discourse Junko Saito and Haruko Minegishi Cook 18 Relational Talk at Work Julien C. Mirivel and Ryan Fuller 19 Humour in the Workplace Bernie Chun Nam Mak 20 Workplace Narratives Hans J. Ladegaard 21 Miscommunication at Work Maria Stubbe 22 Conflict Talk Almut Koester 23 Argumentation in the Workplace Jerome Jacquin 24 Interpreting in the Workplace Chase Wesley Raymond Section IV: Identity and the Workplace 25 Gender and the Workplace Louise Mullany and Melissa Yoong 26 Leadership Stephanie Schnurr 27 Intercultural Communication in the Workplace Janet Holmes 28 Identity in the Workplace in a Context of Increasing Multilingualism Georges Ludi 29 Men's Talk in Women's Work: Doing Being a Nurse Joanne McDowell 30 Professional Identity Construction: Cabin Crew Discourse Barbara Clark Section V: Applications 31 Vocational Education Stefano A. Losa 32 Gender, Language, and Leadership: Enabling Women Leaders Judith Baxter 33 Language Preparation for Internationally Educated Professionals Julie Kerekes 34 Language Learning On-the-Job Lynda Yates

Author Biography: Bernadette Vine is Research Fellow on the Wellington Language in the Workplace Project (www.victoria.ac.nz/lwp/) and Corpus Manager for the Archive of New Zealand English, both based at the School of Linguistics and Applied Language Studies in Victoria University of Wellington, New Zealand. Bernadette's research interests include workplace communication, leadership, and New Zealand English.