Understanding E-Government In Europe

Description: This book charts, explains and assesses the challenges that governments face and how various factors play a role before we can even begin to speak of successful transferral to e-government. Presenting a multi-disciplinary approach, it analyses a range of challenges spanning from those of a technological and managerial nature to those of a more political and legal nature. It brings together a wide range of divergent views to provide a coherent and convincing explanation of the challenges and difficulties experienced. The authors examine and critique the central policies at governmental and organisational levels and analyse the following challenges faced by e-government, its implementers and its users in all spheres: Is society ready for e-government? How is society being informed/trained to cope? What implications does e-government have to the power/democracy relationship? Is the technology right for e-government? What is needed to ensure government services are delivered optimally? How is e-government perceived in the media? How are the sensitive issues of identity, privacy and social inclusion dealt with? How is the issue of safety dealt with when one considers the threats of activism, cyberterrorism, and biometrics? This comprehensive text will be of interest to students and scholars of public policy, politics, media and communication studies, sociology, information and communications technologies and management, and European studies, as well as practitioners and policy-makers in regional, national, and transnational governance, reform and innovation. Table of Contents: Part I: The Fundamentals of e-Government in Europe 1. The Fifth Estate: Democratic Social Accountability through the Emerging Network of Networks William H. Dutton 2. Delivering Citizen-Centric Public Services Through Technology in Europe-Facilitated Organisational Change Michael Blakemore, Neil Mcdonald, Nicola Hall and Rasa Jucuite 3. E-Government Beyond i2010: European e-Government current challenges and future scenarios Cristiano Codagnone and David Osimo Part II: Conceptual Challenges 4. Electronic Government And Government Transformation: Technical Interactivity, Political Influence And Citizen Return Filipe Montargil 5. E-Government, Customers, And Citizens Michael Margolis and Gerson Moreno-Riano 6. Accountability In The Context Of E-Government Dimitra I. Petrakaki 7. Addressing The Real World Of Public Consultation: Whither E-Consultation? David O'Donnell, Paul Mccusker, G. Honor Fagan, Simon Stephens, D. R. Newman, John Morison and Michael Murray Part III: E-government in Practice 8. Online Dispute Resolution, E-Justice and Web 2.0 Joseph Savirimuthu 9. Identity Management in E-government Service Provision: Towards New Modes of Government and Citizenship Miriam Lips, John Taylor and Joe Organ 10. Biometrics: From Biometricised Borders to Securitising Non-territorial Space Juliet Lodge 11. The merging of Health and Technology for Europe's future: Identifying obstacles and achieving a successful eHealth implementation Savvas Savvides and Vassiliki N. Koutrajou 12. Overcoming barriers to innovation in e-government: the Swiss way Gianluca Misuraca, Pierre Rossel and Olivier Glassey 13. Elected Politicians And Their 'Tastes' For E-Democracy: Experiences from the Netherlands, United Kingdom and Norway Arthur Edwards Part IV: Perceptions, Subversions, and New Challenges to e-government 14. Challengers to Traditional E-Government (Non-governmental Actors) Paul. G. Nixon, Antje Grebner and Maria Laura Sudulich 15. Responding to Cyberterror -- A Failure to Firewall Freedoms? Rajash Rawal 16. Ministry of Truth? Perceptions of Trust in e-government Paul G. Nixon 17. Using E-Government For Communication And Co-Ordination Among Regional International Organizations -- Preliminary insights from nascent interactions Vassiliki N. Koutrakou Conclusions Paul G. Nixon, Rajash Rawal and Vassiliki N. Koutrakou Author Biography: The Hague University of Professional Education, The Netherlands University of East Anglia, UK