Perfomance Drivers: Practical Guide To Using The Balanced Sco

Description:
The complexity of 21st-century organizations requires managers to view many areas of performance simultaneously. Introduced by Robert Kaplan and David Norton, the 'Balanced Scorecard' should enable them to do just that. While previous performance measurement systems focused on either financial or operational concerns, the 'Balanced Scorecard' allows for performance measurement incorporating both. It thus provides a fast, comprehensive view of a business, allowing managers to focus on critical areas and drive their organization's strategy forward.

Table of Contents:
About the Authors; Preface; Overview of the Book; INTRODUCTION AND BACKGROUND; Why a Balanced Scorecard?; The Balanced Scorecard - Strategic Control. BUILDING A BALANCED SCORECARD; The Process of Building a Balanced Scorecard. Cases From Different Industries; Important Issues in the Building Process. Scorecards as Management Control. Measures and their Causal Relations. IMPLEMENTING A BALANCED SCORECARD; Systems and IT Solutions for Scorecards. Towards a Learning Organization. ADDITIONAL USES; Using Scorecards to Inform Outside Parties. Scorecards in the Public Sector. CONCLUSION; Making the Scorecard Process a Success. Appendix: Examples of Measures in the Different Perspectives. Interviews. References; Index;.