Call Centers Teacher'S Guide Pack: Tb+sb+cds+app(Career Paths

Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

The series is organized into three levels of difficulty and offers over 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary, and listening skills, and leads students through written and oral production.

Included Features:
• A variety of realistic reading passages
• Career-specific dialogues
• 45 reading and listening comprehension checks
• Over 400 vocabulary terms and phrases
• Guided speaking and writing exercises
• Complete glossary of terms and phrases

Books/Sections 1-3 of Career Paths are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.

Components:

The Teacher's Book contains a full answer key & suggested answers.

The Teacher's Guide contains thorough lesson plans, answer key & suggested answers.

The Audio CDs contain all recorded material in American English and British English.

The Cross-Platform Application (Windows 7+, OS X 10.7+, iOS 6+, Android 4.2+) contains the book's contents, all audio material, interactive activities, auto-correction and videos.