Operations Management: Contemporary Concepts And Cases

This text contains both text and cases. The cases offer variety in length and rigour, with several of them taken from Harvard and Darden. The student CD-ROM packaged with the book is an interactive learning tool and brings the material to life. Table of Contents: Part I Introduction: the operations function; operations strategy; product design. Part II Process design: process selection; service process design; choice of technology; process-flow analysis. Part III Quality: managing quality; quality control and improvement. Part IV Capacity and scheduling: supply chain management; forecasting; facilities and aggregate planning; scheduling operations; project scheduling. Part V Inventory: independent-demand inventory; materials requirement planning; just-in-time systems. Part VI Case studies:introduction; Shipper Manufacturing Company; FHE, Inc.; Bliven Furniture Process; Eastern Gear, Inc.; National Bicycle; Plastech; Field Service Division of DMI; Quality; Bayfield; Mud Hank Kolb; Federal Express; The Thawed Hungarian Catfish; Capacity; Meriwell Bag Company; Lawn King, Inc.; World Industrial Abrasives; Sport Obermeyer P.M. Parts Division Inventory; Consolidated Electric Southern Toro Distrit, Inc. US; Stroller Toys.