Business Communication: Ten Steps To Success (Intermediate)

Description:Ten chapters arranged in "Steps" help students learn how words express attitudes that can greatly affect working relationships.
-- Illustrated case studies help students compare opposing interpersonal styles and analyze their own styles.
-- A variety of language skills activities help students practice grammatical patterns they will use in actual business situations.
-- Personal success skills activities further develop students' ability to function in the workplace.
-- Communicative games
Table of Contents


Step 1 Be Positive

Case Studies

Making a Bad Impression

Making a Good Impression

Personal Success Skills

Greeting People Positively

Using Positive Body Language

Understanding Cultural Differences

Language Skills

Recognizing Positive and Negative Statements

Interpreting Body Language



Step 2 Be Thoughtful

Case Studies

Losing a Potential Customer

Impressing a Potential Customer

Personal Success Skills

Introducing Yourself

Remembering Names

Language Skills

Recognizing Question Types

Reading Follow-up Letters

Writing Follow-up Letters



Step 3 Be a Team Player

Case Studies

Making New Colleagues Feel Uneasy

Making New Colleagues Feel Welcome

Personal Success Skills

Being Aware of the Corporate Structure

Learning What Your Colleagues Do

Language Skills

Using Articles a and the Correctly

Recognizing Prepositions

Reading a Company Directory

Writing Thank-you Notes



Step 4 Be Interested

Case Studies

Having an Unsuccessful Conversation

Having a Successful Conversation

Personal Success Skills

Making Introductions

Offering Personal Information

Finding Something in Common

Language Skills

Recognizing Question Types

Combining Sentences

Reading a Newspaper index

Writing Follow-up Notes



Step 5 Be Organized

Case Studies

Being Disorganized

Making an Appointment and Setting an Agenda

Personal Success Skills

Keeping a Calendar

Suggesting Alternatives

Being Concise

Language Skills

Using Time Expressions

Reading a Timeline

Writing “To Do” Lists



Step 6 Be Punctual

Case Studies

Arriving Late for an Appointment

Arriving Early for an Appointment

Personal Success Skills

Arriving Ahead of Schedule

Apologizing for Being Late

Accepting Apologies

Language Skills

Using the Past Tense

Reading Invitations

Writing an Apology



Step 7 Be Prepared

Case Studies

Giving an Unprepared Presentation

Giving a Prepared Presentation

Personal Success Skills

Being Prepared

Giving Sufficient Details

Asking the Right Questions

Language Skills

Reading Graphs and Charts

Proofreading Carefully

Recognizing Infinitives

Reading for Details

Writing with Details



Step 8 Be Polite

Case Studies

Being Impolite on the Phone

Being Polite on the Phone

Personal Success Skills

Identifying Yourself

Stating Your Purpose

Using Polite Expressions

Suggesting Alternatives

Language Skills

Expressing Appreciation

Reading Telephone Messages

Writing Telephone Messages



Step 9 Be Patient

Case Studies

Giving Negative Feedback

Giving Positive Feedback

Personal Success Skills

Giving Positive Suggestions

Making Positive Comments

Making Polite Requests

Language Skills

Using This and There as Subjects

Using the Passive Voice

Reading Instructions

Using Should

Writing Polite Requests



Step 10 Be Loyal

Case Studies

Not Sharing the Credit

Sharing the Credit

Personal Success Skills

Sharing the Credit

Working Beyond Your Job Description

Sharing Responsibility

Language Skills

Using We, Us, and Our

Assigning Tasks

Reading a Letter of Congratulations

Writing a Thank You Letter



Answer Key