Mastering Business Administration (Macmillan Master)

Description: Mastering Business Administration: Ideal for NVQ (Macmillan Master)
Formerly known as Mastering Secretarial Procedures. New "Study Brand" reprint. This text has been designed with students in mind. It is based on the principle of 'learning by doing'. It concentrates on developing the essential knowledge, skills and competences required within the NVQ schemes for Business Administration Levels 1 and 2, as well as covering the criteria for most of the elementary/intermediate clerical duties and office skills courses. It provides a realistic approachto enable students to understand the different procedures and documentation they will meet in the various departments of business organisations. Comprehensive coverage is given to the many aspects of business from traditional office procedures to the latest electronic developments


Contents: The different types of business - The departments in business organisations - Reception - Mail handling - Telecommunications and data transmission - Communicating information - Information processing - Processing invoices - Stock handling - Providing information to customers/clients - Filing - Reprographics - Health and safety - Petty cash - Banking - Arranging travel and meetings - Processing payments - Processing payroll - Charts and graphs - Source of information