Cases In Management And Organizational Behaviour Volume 2

Description: For courses in Organizational Behavior and Principles of Management. Realistic, intermediate-length cases make up this inexpensive casebook. Based on real events but with all names changed, the cases either illustrate theory or describe a recent real-life dilemma requiring a decision. Cases are long enough to require significant analysis from the reader, but short enough that a wide variety of topics can be covered. Describes the full range of management, systems, group, interpersonal, and individual topics; also highlights international business, globalization, diversity, ethics, communications, and human resource decisions. References each case to several leading management and organizational behavior books. Offers a versatile range of material and organization, making book suitable for a variety of uses. An inexpensive, handy reference for trainers, organizational development consultants, and other Human Resources professionals.



Contents: Case Analysis Guideline. Critical Incident Case Assignment. Matrix of Cases and Subjects. CASES. 1. A Selfish Request in Japan, Tobias M. Lee. 2. Angry Branch Manager, Joe Underwood. 3. Cafe Latte, LLC, Kim Hui. 4. Changing Quotas, Susan Steele. 5. Computer Services Team at AVIONICS, Teri C. Tompkins. 6. Cost and Schedule Team at AVIONICS, Teri C. Tompkins. 7. Groupware Fiasco, Diane Fiero and Jonnetta Thomas-Chambers. 8. Incident on the USS Whitney, Jeff Balesh. 9. Insubordination or Unclear Loyalties?, Asbjorn Osland and Shannon Shoul. 10. Leading TQM in Panama, Asbjorn Osland. 11. Negotiating Work Hours, Loren Falkenberg and D. Ronald Franklin. 12. Preferential Treatment?, Brian Park. 13. Reputation in Jeopardy, Amber Borden. 14. Richard Prichard and the Federal Triad Programs, Earle Hall. 15. Saving Private Ryan Video Case: Classic Leadership Models, James C. Spee. 16. The Safety Memo, Gordon Baldwin. 17. The Volunteer, Louise A. Palermo. 18. Then There Was One, Susan Pippert. 19. Unprofessional Conduct, Andre Hamilton. 20. Violence at the United States Postal Service: The Killing of James Whooper by Bruce Clark, Dianne R. Layden. 21. When Worlds Collide, Russell Aebig.



Author Biography: Teri C. Tompkins, the eldest in a large family, was born and raised in southern California, where she has enjoyed the rich diversity of people and geography. She received her bachelor of arts and master of science degrees from California State University, Long Beach in not-for-profit management from the Recreation and Leisure Studies department. Her mother often asked her if she was still majoring in "fun." She held several positions in youth agencies including the Girl Scouts of the U.S.A. In 1983, she quit her job to train and qualify for the 1984 Olympic archery trials. The experience gave her confidence to change careers. She enrolled in the M.B.A. program at The Claremont Graduate University (CGU). As a research assistant for Professor Vijay Sathe, she began researching and writing cases. She subsequently enrolled in the Ph.D. program, and used cases as part of her dissertation research. Upon graduation from CGU, she joined the faculty at The University of Redlands, and became involved in the Western Casewriters Association, where she became president from 1995 to 1996. She is a member of the North American Case Research Association. After receiving tenure at the University of Redlands in 1999, she served as department chair until 2001. She then joined the faculty at Pepperdine University in 2001. She consults in the areas of team development and learning. Her interests include writing biographies for children, and anything t8 do with nature including, hiking, biking, and natural science. After delaying parenthood for years, she and her spouse are thoroughly enjoying raising two daughters, ages four and six.