Knowledge Management: Systems And Processes

Description: This primary text serves as a complete introduction to the subject of Knowledge Management, and incorporates technical as well as social aspects, concepts and principles as well as practical examples, and traditional KM approaches as well as emerging topics such as social networks, Web 2.0, and open innovation. The focus of the book is on how KM impacts organizations and individuals, and steps that should be taken to maximixe benefits, including directions for how to select, develop, and evaluate KM systems. Unlike other books in the field, "Knowledge Management: Systems and Processes" enhances the conventional exposition of KM with an in-depth discussion of the technologies used to facilitate the management of knowledge in large and small organizations. It features numerous case studies and vignettes describing practical applications of KM initiatives at leading firms and government organizations, including details such as system architecture. Written by two recognized researchers in the field, the book makes extensive use of the latest developments and examples from KM. There is an online Instructor's Manual with PowerPoint materials, solutions to end-of-chapter exercises, and test questions that is available to adoptors.


Contents: Preface and Acknowledgements; 1. Introducing Knowledge Management; What is Knowledge Management?; Forces Driving Knowledge Management; Knowledge Management Systems; Issues in Knowledge Management; Text Overview; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; PART I. PRINCIPLES OF KNOWLEDGE MANAGEMENT; 2. The Nature of Knowledge; What Is Knowledge?; Alternative Views of Knowledge; Different Types of Knowledge; Locations of Knowledge; Summary; Key Terms. Review Questions; Application Exercises; References; 3. Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies; Knowledge Management; Knowledge Management Solutions and Foundations; Knowledge Management Infrastructure; Knowledge Management Mechanisms; Knowledge Management Technologies; Management of Knowledge management Foundations (Infrastructure, Mechanisms, and Technologies); Summary; Key Terms; Review Questions; Application Exercises; References; 4. Knowledge Management Solutions: Processes and Systems; Knowledge Management Processes; Knowledge Management Systems; Managing Knowledge Management Solutions; Summary; Key Terms; Review Questions; Application Exercises; References; 5. Organizational Impacts of Knowledge Management; Impact on People; Impact on Processes; Impact on Products; Impact on Organizational Performance; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; PART II. KNOWLEDGE MANAGEMENT TECHNOLOGIES AND SYSTEMS; 6. Knowledge Application Systems: Systems that Utilize Knowledge; Technologies for Applying Knowledge; Developing Knowledge Application Systems; Types of Knowledge Application Systems; Case Studies; Limitations of Knowledge Application Systems; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 7. Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge; What Are Knowledge Capture Systems?; Knowledge Management Mechanisms to Capture Tacit Knowledge: Using; Stories for Capturing Organizational Knowledge; Techniques for Organizing and Using Stories in the Organization; Designing the Knowledge Capture System; Concept Maps; Context-based Reasoning; Barriers to the Use of Knowledge Capture Systems; Research Trends; Summary; Key Terms; Review Questions; Application Exercises; Notes; References. 8. Knowledge-Sharing Systems: Systems that Organize and Distribute Knowledge; What Are Knowledge-Sharing Systems?; The Computer as a Medium for Sharing Knowledge; Designing the Knowledge-Sharing System; Barriers to the Use of Knowledge-Sharing Systems; Specific Types of Knowledge-Sharing Systems; Lessons Learned Systems; Expertise-Locator Knowledge-Sharing Systems; The Role of Ontologies and Knowledge Taxonomies in the Development of Expertise-Locator Systems; Case Studies; Shortcomings of Knowledge-Sharing Systems; Knowledge Management Systems to Share Tacit Knowledge; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 9. Knowledge Discovery Systems: Systems that Create Knowledge; Mechanisms to Discover Knowledge: Using Socialization to Create New Tacit Knowledge; Technologies to Discover Knowledge: Using Data Mining to Create New Explicit Knowledge; Designing the Knowledge Discovery System; Guidelines for Employing Data Mining Techniques; Discovering Knowledge on the Web; Data Mining and Customer Relationship Management; Barriers to the Use of Knowledge Discovery Systems; Case Studies; Summary; Review Questions; Application Exercises; Notes; References; PART III. MANAGEMENT AND THE FUTURE OF KM; 10. Emergent Knowledge Management Practices; Web 2.0; Social Networking; Wikis and Blogs; Open Source Development; Virtual Worlds; The Three Worlds of Information Technology: Does IT Really Matter?; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 11. Factors Influencing Knowledge Management; A Contingency View of Knowledge Management; The Effects of Task Characteristics; The Effects of Knowledge Characteristics; The Effects of Organizational and Environmental Characteristics; Identification of Appropriate KM Solutions; Illustrative Example; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 12. Leadership and Assessment of Knowledge Management; Leadership of Knowledge Management; Importance of KM Assessment; Types of KM Assessment; Assessment of KM Solutions; Assessment of Knowledge. Assessment of Impacts; Conclusions About KM Assessment; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 13. The Future of Knowledge Management; Using KM as a Decision-Making Paradigm to Address Wicked Problems; Promoting Knowledge Sharing While Protecting Intellectual Property; Involving Internal and External Knowledge Creators; Addressing Barriers to Knowledge Sharing and Creation; Concluding Remarks; Key Terms; Review Questions; Application Exercises; Notes; References; Glossary; Index; About the Authors