Business Communication: Ten Steps To Success (Intermediate)

Description:Ten chapters arranged in "Steps" help students learn how words express attitudes that can greatly affect working relationships. -- Illustrated case studies help students compare opposing interpersonal styles and analyze their own styles. -- A variety of language skills activities help students practice grammatical patterns they will use in actual business situations. -- Personal success skills activities further develop students' ability to function in the workplace. -- Communicative games Table of Contents Step 1 Be Positive Case Studies Making a Bad Impression Making a Good Impression Personal Success Skills Greeting People Positively Using Positive Body Language Understanding Cultural Differences Language Skills Recognizing Positive and Negative Statements Interpreting Body Language Step 2 Be Thoughtful Case Studies Losing a Potential Customer Impressing a Potential Customer Personal Success Skills Introducing Yourself Remembering Names Language Skills Recognizing Question Types Reading Follow-up Letters Writing Follow-up Letters Step 3 Be a Team Player Case Studies Making New Colleagues Feel Uneasy Making New Colleagues Feel Welcome Personal Success Skills Being Aware of the Corporate Structure Learning What Your Colleagues Do Language Skills Using Articles a and the Correctly Recognizing Prepositions Reading a Company Directory Writing Thank-you Notes Step 4 Be Interested Case Studies Having an Unsuccessful Conversation Having a Successful Conversation Personal Success Skills Making Introductions Offering Personal Information Finding Something in Common Language Skills Recognizing Question Types Combining Sentences Reading a Newspaper index Writing Follow-up Notes Step 5 Be Organized Case Studies Being Disorganized Making an Appointment and Setting an Agenda Personal Success Skills Keeping a Calendar Suggesting Alternatives Being Concise Language Skills Using Time Expressions Reading a Timeline Writing “To Do” Lists Step 6 Be Punctual Case Studies Arriving Late for an Appointment Arriving Early for an Appointment Personal Success Skills Arriving Ahead of Schedule Apologizing for Being Late Accepting Apologies Language Skills Using the Past Tense Reading Invitations Writing an Apology Step 7 Be Prepared Case Studies Giving an Unprepared Presentation Giving a Prepared Presentation Personal Success Skills Being Prepared Giving Sufficient Details Asking the Right Questions Language Skills Reading Graphs and Charts Proofreading Carefully Recognizing Infinitives Reading for Details Writing with Details Step 8 Be Polite Case Studies Being Impolite on the Phone Being Polite on the Phone Personal Success Skills Identifying Yourself Stating Your Purpose Using Polite Expressions Suggesting Alternatives Language Skills Expressing Appreciation Reading Telephone Messages Writing Telephone Messages Step 9 Be Patient Case Studies Giving Negative Feedback Giving Positive Feedback Personal Success Skills Giving Positive Suggestions Making Positive Comments Making Polite Requests Language Skills Using This and There as Subjects Using the Passive Voice Reading Instructions Using Should Writing Polite Requests Step 10 Be Loyal Case Studies Not Sharing the Credit Sharing the Credit Personal Success Skills Sharing the Credit Working Beyond Your Job Description Sharing Responsibility Language Skills Using We, Us, and Our Assigning Tasks Reading a Letter of Congratulations Writing a Thank You Letter Answer Key