International English For Call Centres+cds(2)
29,48 €
Laos
Tarneaeg:
2-3 päeva
Tootekood
9780230638969
Written in a lively and personal style, International English for Call Centres uses examples from real-life situation to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions and detailed advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK....
Written in a lively and personal style, International English for Call Centres uses examples from real-life situation to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions and detailed advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK.
-Award-winning - highly commended at the ESU English language Awards 2009
-Shows how to probe cultural references you don't understand and build empathy with people
-Award-winning - highly commended at the ESU English language Awards 2009
-Shows how to probe cultural references you don't understand and build empathy with people
| Autor | Tomalin, Barry; Thomas, Suhashini |
|---|---|
| Ilmumisaeg | 2011 |
| Kirjastus | Macmillan Publishers India Ltd |
| Köide | Pehmekaaneline+CD/DVD |
| Bestseller | Ei |
| Lehekülgede arv | 178+CDS-2 |
| Pikkus | 295 |
| Laius | 295 |
| Keel | English |
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